Payment & Shipping – Anna Sudbina

Payment & Shipping

Shipping Charges

Shipping prices depend on destination, size and weight and will be added at checkout. Please contact me with any shipping queries and I will be happy to help.

Shipping Info

I tend to dispatch all my orders within 5 working days. I will provide the tracking reference and shipping confirmation once it has been dispatched.

Delivery time will vary depending on the country of destination.
In some cases, collectors will pay taxes and customs fees on artwork they purchase, depending on their country of residence. For further information about these fees, you may check with your country's custom office.
For credit card and PayPal users, charge will be made in GBP (£) and may be subject to exchange rate fluctuations. Refunds will also be processed in GBP (£).

Spread The Joy

If you require payment being spread over a number of months, then please get in touch with me through the Contact page or by email. 
All invoices will be sent on a monthly basis through my site directly to your email, and will be due for payment on delivery of invoice.

By making the deposit payment you agree to the above terms.

 

Tax and currency

In some cases, collectors will pay taxes and customs fees on artwork they purchase, depending on their country of residence. For further information about these fees, you may check with your country's customs office.

For credit card and PayPal users, charges will be made in GBP (£) and may be subject to exchange rate fluctuations. Refunds will also be processed in GBP (£).

Returns Policy

It's OK to change your mind. I have a no-hassle 14-day return policy.

Just return the undamaged artwork within that period and I will process a full refund minus any shipping fees. You will need to cover the cost of return shipping to my London studio. 

Please note, all shipping costs are non-refundable.

To start the refund process please contact me via email: studio@annasudbinastudio.com or via contact page.

 

Secure payments 

None of your financial information is stored on my website's servers. The payment process is completely PCI compliant - verified and secured by Shopify. All sensitive customer data is encrypted using Secure Socket Layer technology (SSL). For more info, please read my privacy policy